Help & Frequently Asked Questions
Below are the most common questions Farmzie consumers ask us. Can't find the answer to what you're looking for? Send us a message and we'll be happy to help.
How do I get Farmzie?
- If you're a Farmer, simply download our iOS App to get started.
- If you're a Consumer, create an account and start browsing farms near you. We currently do not have a Consumer app available, however you can easily browse Farmzie.com on your mobile phone.
- If you're a Farmers Market, Restaurant, Grocery Chain, or Distributor - please ask us about our Partnership Opportunities.
Who can use Farmzie?
- Farmers
- Consumers
- Farmers Markets
- Restaurants / Chefs
- Grocery Chains
- Distributors
How much does Farmzie cost?
- If you're a Farmer, Farmzie is free to use and always will be! No catches, no gimmicks. We don't even charge you a credit card fee.
- If you're a Consumer, we charge a 5% + $0.30 fee on all orders. Curious why? Scroll down...
- If you're a Farmers Market, Restaurant, Grocery Chain, or Distributor - we have special accounts for you!
Why does Farmzie charge a convenience fee?
Simple. We cover all the farmer transaction costs so they can worry about producing great food without worrying so much about business principles. If we want to bring fresh, local food into our communities we need to support our local farmers. By eliminating transaction costs for them, they can focus on growing high quality food and we can keep our money local. In fact, we initially got into this business by attempting to rebuild local economies through farming!
How do I get my order?
You'll have the choice of picking your order up from locations near you. Simply bring a copy of your receipt with you either on paper of on your smartphone. You *must* bring a copy of your receipt or the farmer may not be able to finalize the transaction.
How do I pick-up my order?
You must take a copy of your Farmzie order confirmation receipt. You can print this or use the email copy on your smart phone. Simply tell the Farmer you're here for your Farmzie order and show him the receipt. The Farmer will scan your barcode and then ask you to sign, completing your order.
Can I add an item to my order?
While you can't add items to an existing order you can purchase additional items at the time of pick-up using your Credit Card.
Can someone else pick up my order?
Yes. Simply forward them a copy of the receipt. They *must* bring a copy of your receipt with them.
What if I'm not satisfied with my order?
Since you pay the convienece fee you reserve the right to reject any item in the event that you're not satisfied with the freshness, quality, or if the description did not match the product. You have 24 hours to dispute and order, this can be done by logging into your Account, going to Orders, and then clicking Dispute Order.
What if I don't get my product?
Farmzie guarantees the order. If the Farmer doesn't fulfill your order, you get your money back! We take the risk out of the transaction.
How do I ask a Farmer a question?
Do you have a question for a farmer? Simply instant message them by visiting their farm profile. You can access your Instant Messages by clicking the 'My Account' tab.
Do you have an App for Consumers?
We've designed the online catalog on Farmzie.com to work easily with smart phones. You can add Farmzie to your phone's Home Screen by following these directions.
Why should I use Farmzie?
Take a fresh and healthy outlook on life by consuming fresh, local food. Cultivate a relationship with your local farming community while supporting your local economy.
How can I help the cause?
The concept behind Farmzie won't work unless we can reach scale. This means we need lots of Farmers to sign up and upload their inventory, we then need lots of consumers to sign up! Below are a few ways to help:
- Sign up Farmers.
- Sign up customers if Farmers are available in their area.
- Become a Community Manager
- Apply for an Internship
- Feature us in media.
- Tweet about us and 'Like' us on social media.
For Farmers and Producers:
For helping using the app, click here to see our Farm User Guide.
If you need assistance please tap the "ASK US" button under "HELP" in the Farmzie App on your phone.
